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Policies

Company Policies
Full Moon
Full Moon

Payment and Reservation Policy

Full and complete payment is required at the time of booking, to secure a stargazing tour. The fastest way to secure a booking reservation is via online payment. Acceptable forms of payment include VISA, MasterCard, and American Express. Payment will be processed at the time of booking.

Additionally, if you have a company credit, or a gift certificate, this may also be used as acceptable payment. These forms of payment can be applied during online reservation check-out. Alternatively, you can contact us with details of your credit or gift certificate.

Tour prices as advertised online do NOT include GST (unless explicitly stated).

Once payment has been received (or alternative arrangements have been confirmed), you will receive a confirmation email describing the tour you are reserved for. Please review our Cancellation Policy (see directly below this), so that your expectations concerning refunds, cancellations and changes to tour times are consistent with Dark Sky Guide policies.

Please meet at the tour pick-up location (the Waterton Community Center) 10 minutes prior to departure, so that we are not delayed in getting the tour underway. We thank you for your cooperation.


Cancellation Policy

Dark Sky Guides Ltd. is committed to providing all of our tour participants with an exceptional tour accompanied by exceptional service. When a tour participant wishes to cancel or reschedule their tour without giving enough notice, they prevent other potential participants from enjoying the tour.

Our tour prices and gift certificates are non-refundable.

But we understand that sometimes life can throw you a curve. As such, cancellation requests will be accepted up to 48 hours prior to your scheduled tour. For all cancellation requests, we will issue a full company credit for the value of the original purchase. This credit can be used on any future tour (subject to availability) at any point within the current calendar year.

Another option that you have is to reschedule your tour. This can be accomplished by clicking the appropriate link found at the bottom of the confirmation email you received immediately after purchasing your tour. You can reschedule your tour (subject to availability) any time, for any reason, up to 24 hours in advance. Note: the sooner you reschedule, the more likely it will be that your second choice tour will be available.

In the event that you need to cancel your tour, a company credit will be issued to the primary booking contact (the person who made the original reservation). A full company credit will be issued for the total value of the original purchase, and can only be redeemed towards a future stargazing tour offered by Dark Sky Guides Ltd, within the current calendar year.

Dark Sky Guides Ltd reserves the right to refuse service and refuse issuing a company credit at any time, for reasons including, but not limited to:

• Inappropriate personal conduct or verbal or written abuse directed towards our guides, booking agents, or other tour participants.
• Cancellation requests made less than 48 hours prior to tour departure.
• Reschedule requests made less than 24 hours prior to tour departure.
• “No Shows” (a failure by the purchaser or tour participants to show up on time for their tour).


Clear Skies & Clouds Policy

Dark Sky Guides Ltd. is prepared to go stargazing in all weather conditions. Our guides are excited to provide you with a memorable tour, regardless of whether the skies are clear or cloudy. If the weather looks inclement, we will still take a tour, because here in the mountains, the weather can change very quickly. A completely overcast sky can potentially clear in minutes.

We understand that it can be hard to go stargazing when you can’t see through the rain, snow and clouds. As such, if the weather doesn’t cooperate, our guides are authorized to make a last-minute decision to adjust the tour itinerary/route. This may involve traveling to a different location closer to the northern edge of Waterton Park (where the clouds tend to disperse). Another option we have is to go to our secret stargazing location, which offers shelter from the elements.... Of course, we’ll still have our stargazing equipment nearby so if the clouds break, we will attempt to give you some outside time to explore on your own, too.

If you do not want to go stargazing in predicted less-than-ideal weather, it is your responsibility to cancel or reschedule your tour, prior the stated cancellation and/or reschedule cut-off times, as described in our Cancellation Policy (above). Failure to cancel or reschedule in advance will result in your tour payment being forfeit.


Extreme Situations Policy

As with any activity dependant on the natural environment, there is always a rare possibility that a tour may be impacted to the point that the tour would have to be cancelled prior to departure, or that a tour may have to be cut short, so as to ensure the safety of all participants. Such unlikely events may include, but are not limited to forest fires, flooding, and other acts of nature. In the case of such extreme or extenuating circumstances, our guides have full authority to cancel a tour.

If Dark Sky Guides Ltd. is forced to cancel your tour prior to departure, due to extenuating circumstances, you will be given the option of either 1) rescheduling your tour at no charge (subject to future tour availability), or 2) receiving a full company credit for the original amount paid, with no expiry date.


Use of Company Assets Policy

Throughout the course of your stargazing tour, you will have access to a number of different pieces of equipment (“assets”) that are owned by Dark Sky Guides Ltd., including, but not limited to telescopes, binoculars, mobile tablets, headlamps, and hiking poles. We endeavor to provide you with access to these assets, to further enhance your stargazing experience with us. Our guides do their best to maintain these assets to the highest standard and ensure all equipment is in working order, prior to each tour. If for some reason an asset does not meet your expectations, we apologize in advance and request that you inform us immediately. We do not assume responsibility for the misuse or abuse of our assets, nor for an asset’s unexpected failure during a tour.

Seating aboard the tour bus is based on a first-seated basis. There are no reserved seats prior to, nor during a tour. If you have a request based on special needs, please speak with the driver upon boarding the tour bus and we will do our best to accommodate you. Personal belongings can be left aboard the tour bus, but are left solely at your discretion. Dark Sky Guides Ltd. is not responsible for the damage, or loss of personal belongings that are left unattended.


Pet Policy

To maintain the comfort of all our guests onboard, to ensure the ecological integrity of the areas that we will be visiting, and to reduce the chance of wildlife encounters, pets are not permitted on any tour.


Safe Learning Environment Policy

Part of Dark Sky Guides’ mission statement pertains to education, and as such, our guides are committed to ensuring a safe learning environment for all participants regardless of their age. In particular, our guides do their best to facilitate a safe environment for children (specifically those aged 12 and under). Tour participants are requested to be mindful of their children and our guides ask that all children remain with their parent, legal guardian or assigned caregiver throughout the tour.

As per the waiver that must be signed before the tour departs, all minors must have an emergency contact number listed on their waiver. If a child is found unattended at any time during or at the conclusion of a tour, our guides will first attempt to locate the parent, guardian or caregiver. If such a person cannot be found by the end of the tour, attempt will be made to contact the person listed as the emergency contact on the child’s waiver form. If this course of action does not result in success, our guides will contact the local RCMP (police) to assist.


Participant Code of Conduct Policy

In order to be respectful of all tour participants, smoking is not permitted at any point while on a stargazing tour, especially while aboard the tour bus. To mitigate the risk of potential forest fires, as well as to ensure a garbage-free natural environment, smoking is also not permitted while stargazing or walking.

Furthermore, for the safety of each tour participant, the use of drugs and alcohol is not permitted at any point during a stargazing tour. If a participant is blatantly exhibiting the effects of drug or alcohol use at the start of a tour, that participant may be refused access to the tour, and will not be compensated or refunded. If a participant is found to be using drugs or consuming alcohol while on the tour, that participant may be requested to leave the tour at any moment, when safe to do so, without compensation or refund.

While on tour, participants are expected to behave in a way that is mature, responsible, and respectful of our guides, company assets, other participants, their belongings, and the natural environment. Deliberate damage to company assets will not be tolerated and participants found to have purposefully damaged an asset may be required to purchase that asset at the “end of season sale price”, as determined by Dark Sky Guides Ltd. Physical, verbal, psychological, sexual or other abuse by a tour participant towards one of our guides, towards another tour participant, or towards the natural environment will not be tolerated. Participants that are deemed to have misbehaved in a way that is detrimental to other tour participants or the natural environment may be requested to leave the tour without notice, when safe to do so. Any abusive behavior may be reported to third party authorities by our guides, at their discretion.


"Leave - No - Trace" Policy

Our guides embody the “Leave-No-Trace” ethos, no matter where they are in Waterton Lakes National Park or the World. And we encourage all tour participants to learn what it means to “Leave-No-Trace” and practice this sustainable behavior regardless of where their activities take them in the natural world. Dark Sky Guides Ltd. is committed to limiting unnatural impact on the local environment. It is for this reason that we generally try to keep our tours on already developed hiking trails, so as to limit the trampling effect of walking on native vegetation and soil. We encourage participants to be mindful of their belongings and personal effects (including snacks, garbage and other disposables and recyclables). We encourage a “pack-it-in, pack-it-out” mentality. In other words, every single item that you take into the backcountry with you also comes back out with you. This includes items like snack wrappers and toilet paper.

Another way to consider this is to “Take only Pictures; Leave only Footprints”. Our guides discourage participants from taking home any natural souvenirs (e.g. rocks, flowers, sticks). Removing such items degrades the natural environment and prevents future travelers and tour participants from enjoying the aesthetic beauty of the local area. Such behavior could also result in monetary fines from Parks Canada officials.


Wildlife Policy

Dark Sky Guides Ltd. is committed to ensuring wildlife welfare. Our guides do not condone wildlife entertainment in terms of attempted and/or actual physical contact with wildlife. Our guides will provide a wildlife safety talk at the start of the tour, to educate participants on expected behavior during a potential wildlife encounter. While we understand participants’ desire to experience wildlife while visiting Waterton Lakes National Park, we believe the best way to experience wildlife is from a safe distance. It is unlawful to tempt or physically feed wildlife in a National Park and doing so can ultimately cause animals to suffer later in life. Attempting to take a selfie with wildlife is dangerous for both people and animals, and should be avoided at all times. Dark Sky Guides Ltd. is committed to educating participants about the harmful effects associated with feeding, touching and otherwise intimately interacting with wildlife. We encourage behavior towards wildlife which does not unduly disturb, harass, or cause undue stress on the animals.

As such, when our tours are underway, our guides will occasionally announce the group’s presence to potential neighboring wildlife using the human voice. This is to let wildlife know the group is in the area, which ultimately provides animals with advance notice/warning of the group approaching. This allows the wildlife ample opportunity to lay quietly, or remove themselves from the area and avoid any close-quarters interaction with people.

Furthermore, we encourage all participants, to use the red-light feature on the company-provided headlamps. Red lights are not nearly as bright and do not harm or negatively impact wildlife, the same way that white light can. Bright white lights can temporarily impair wildlife vision after dark, which can potentially result in disorientation and even physical harm from collision with their surrounding environment. Light pollution can also negatively influence wildlife’s internal rhythm and body processes.


Commitment to Reducing Light Pollution Policy

Waterton Lakes National Park has been named a Dark Sky Park, because of the lack of light pollution found in the area, but that doesn’t mean there’s not room to continue to reduce light pollution. Dark Sky Guides Ltd. is committed to reducing light pollution footprint, as it currently explores alternative lighting options for its Company Headquarters.

The Company is also attempting to educate the local community about light pollution and encourage other businesses and local residents to switch their external light fixtures to newer lighting methods that serve to reduce unnecessary extra light pollution. Dark Sky Guides Ltd. is committed to assisting Parks Canada in moving towards better lighting solutions, both inside and outside the National Park.


Participant Waiver Policy

All tour participants are required to have read, understood and signed our waiver form, prior to the departure of the tour. All individuals not of majority in the Province of Alberta (that is, under the age of 18) must have their waiver explained to them and signed by a parent or legal guardian prior to participating in any stargazing tour or activity. The waiver used by Dark Sky Guides Ltd. can be viewed in advance of the tour, electronically. Participants are encouraged to click here to view the waiver found on our website. When you first meet our guides at the start of the tour, you will be provided with a copy of the waiver and asked to complete and sign it, before the tour commences.


Changes to Company Operations, Terms & Policies

Dark Sky Guides Ltd. and its guides reserve the right to refuse service, adjust or otherwise change tour itineraries, delay or reschedule or cancel tours, alter tour prices, amend operational schedules, and make changes to our cancellation policy, at our discretion, and at any time.

Dark Sky Guides Ltd. reserve the right, at any time, to modify, alter or update any or all other Company Terms and Policy, without prior notice. You are encouraged to check this page regularly for any changes to terms or policy. Modifications will become effective immediately upon being posted on our Sites, without further notice to you. Your continued use of any of our sites or services after such modifications are posted constitutes an acknowledgement and acceptance of such terms, whether modified or not. These terms and policies can only be amended by Dark Sky Guides Ltd.